A Customer can return the product only to a direct seller from whom they purchased, along with the original customer receipt, within a period of 30 days from the date of purchase and get refunded: not more than 30% shall be consumed. The distributor can deduct the handling charges and GST while refunding to the customer, except in case of manufacturing defect. A distributor should obtain an e-Mail from the customer, marking a CC to compliance, that the customer will not claim for any returns in the future if he buys again. The distributors can return the product to the company along with the customer receipt within 15 days from the date on which the product is returned, and get the same exchanged. To get it exchanged the distributor has to pay the GST and handling charges to the company which he has collected from the customer.
A distributor can return the product within 30 days from the date he received the product and get refunded: the product has to be in a saleable condition. A distributor can return up to a maximum of 200 PV. The product must have a minimum of four-month validity to the date of expiry. The refund shall cause the distributor, his/her termination of the ID with all pending benefits. The refund shall be after the deduction of Retail Profit that is paid to the distributor, GST charges, handling charges, and Rs. 300 per unit as the processing fee.